Question 17 Suppose demand next year is going to surpass capacity by 30,000 units, how many line should Next Level add: 01 3 04 02 Question 18 10 P O 124 employees O 111 employees O 101 employees O 114 employes 10 pts A call center needs to service 557 phone calls an hour. How many employees does this call center needs given that each employees take about 12 minutes to take a call? Employee's target utilization is 90%.

Suppose demand next year is going to surpass capacity by 30,000 units, how many line should NextLevel add: 1 3 4 2 Question 18 10pt A call center needs to service 557 phone calls an hour. How many employees does this call center needs given that each employees take about 12 minutes to take a call? Employee's target utilization is 90%. 124 employees 111 employees 101 employees 114 employes