Question 17 Which of the following is an example of a financial performance measure that would be found in a balanced Scorecard? O Percentage of sales from new customers. Money spent on employee training programs. O Product costs. Return on investment. Money spent on research and development. Assume Rock Bottom Golf is divided into four departments that operate as profit centers and that the data below is from the most recent fiscal year. Golf Clubs $200,000 90,000 Golf Bags Golf Balls $400,000 $800,000 220,000 400,000 Golf Apparel $1,600,000 960,000 Sales Cost of goods Sold Direct expenses Salaries Insurance Utilities 18,000 2,000 1,000 54,000 3,000 2,000 90,000 6,000 3,000 226,000 120,000 10,000 Given the information above, list Rock Bottom Golf's departments in order of highest departmental contribution to overhead to lowest departmental contribution to overhead Golf Balls, Golf Apparel, Golf Bags, Golf Clubs. O Golf Apparel Golf Balls, Golf Bags, Golf Clubs. Golf Clubs, Golf Bags, Golf Balls, Golf Apparel. O Golf Clubs, Golf Bags, Golf Apparel Golf Balls. Golf Balls, Golf Apparel, Golf Clubs, Golf Bags. Question 24 Which of the following is an example of a performance measure of the customer perspective that would be found in a balanced scorecard? Number of new customers. Product defect rates. Employee satisfaction. 2 Return on investment