Question 18 (1 point)

Tyler used a bulleted list on his rsum to describe his previous job duties. Which of the following items from his list does not demonstrate parallel structure?

Question 18 options:

a)	Performed inspections of plant equipment, including boilers, condensers, and chillers

b)	Troubleshooting of plant's chemical equipment

c)	Performed load calculations for plant equipment

d)	Wrote analytical reports detailing system performance

Question 19 (1 point)

Which of the following tips should you follow to improve your nonverbal communication skills?

Question 19 options:

a)	Focus only on the sender's words when you are engaged in conversation.

b)	Proofread all correspondence you send.

c)	Avoid individuals from other cultures so that you don't start using nonverbal behaviors displayed in other cultures.

d)	Avoid asking the speaker questions when his or her nonverbal and verbal messages contradict.

Question 20 (1 point)

Which of the following sentences contains the best use of vivid adjectives without overkill?

Question 20 options:

a)	The resort offered luxurious suites with Jacuzzi tubs and saunas.

b)	The all-inclusive, top-notch resort offered luxurious, totally marvelous suites with incredible extras.

c)	The resort had nice rooms.

d)	All sentences use vivid adjectives effectively.

Question 21 (1 point)

Which of the following statements is most accurate?

Question 21 options:

a)	Very few management problems are related to listening.

b)	The average person remembers nearly three quarters of what he or she hears following a 10-minute presentation.

c)	We misinterpret, misunderstand, or change very little of what we hear.

d)	Most people are not very good listeners.

Question 22 (1 point)

The second phase of the 3-x-3 writing process begins with

Question 22 options:

a)	analyzing the audience.

b)	composing the message.

c)	researching the topic.

d)	organizing the message.

Question 23 (1 point)

Technology has changed the working environments of employees, that is why employees are telecommuting more than ever is an example of a

Question 23 options:

a)	complete sentence.

b)

fragment.

c)	fused or run-on sentence.

d)	comma splice.

Question 24 (1 point)

Nonverbal communication includes

Question 24 options:

a)	all unwritten and unspoken messages, intended or not.

b)	only body language and gestures that accompany a spoken message.

c)	only eye contact and facial expressions that support the meaning of the words.

d)	only cues that reveal agreement with or contradiction of the verbal message.

Question 25 (1 point)

Saved

What is the current advice on the use of a greeting on business e-mail?

Question 25 options:

a)	Omit greetings because they make an e-mail appear too casual.

b)	Add a greeting only when forwarding an e-mail with a lengthy header.

c)	Don't waste precious digital space on the nonessential keystrokes of a greeting or salutation.

d)	Begin with a greeting to provide a visual cue and to show friendliness.