Question 18 2 Points As a result of continuously measuring and evaluating their performance, Dana Pastries identified five areas that require improvement. Accordingly, they launched a new initiative to empower employees to cooperate and develop new, original, and creative ideas that help correct or improve the five deviations area. As a result, many of the employees' suggestions were successfully implemented, which led to considerable improvements in the five areas. Specify the two reasons for the importance of controlling that are reflected in the case (1 mark each). (Explain is not required). Use the editor to format your answer Question 19 2 Points