QUESTION 19 0.5 points Save Answer Sally understands that a manager takes on many tasks, from adding value to help a company maintain a competitive advantage, to providing feedback to employees on their day-to-day performance. In order to accomplish all the tasks required of a manager, she knows that many skills are needed, such as the ability to identify and resolve problems for the benefit of the organization and everyone concerned. In other words, Sally recognizes the need for managers to possess _ skills. a. interpersonal Ob, technical c. communication Od. informational e. conceptual and decision QUESTION 20 0.5 points Save Answer Sam is conscious of all four functions of management (since he was a student in Dr. Polin's MGT 301 course). At his first annual performance review, his manager outlines his strengths: he is able to specifying the goals that need to be achieved in his department; he assembles and coordinates the human, financial, physical, informational, and other resources needed to achieve those goals; and he monitors performance to make necessary changes to his goals. Sam immediately realizes that he is missing behaviors in another function of management, specifically Oa. analyzing. b. leading. c. organizing. O d. planning. e. controlling