QUESTION 19 Which of the following is true of performance measurement? Managers' performances should be evaluated based on the financial measures such as residual income and economic value added. Less-sensitive performance measures induce managers to improve. Sensitive performance measures increases the cost of providing incentives. Preferred performance measures do not change much with changes in factors that are beyond manager's control QUESTION 20 What is the term that describes an organisation's ability to offer products or services that are perceived by its customers as being superior and unique relative to those of its competitors? Cost leadership The balanced Scorecard Product differentiation Strategy