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QUESTION 2 (15 Marks) With reference to the diagram below, criticise ISO 9001 through the lens of stakeholder theory and make recommendations to improve the

QUESTION 2 (15 Marks) With reference to the diagram below, criticise ISO 9001 through the lens of stakeholder theory and make recommendations to improve the framework below for the benefit of manufacturing production and sales. Continual improvement of the quality management system Customers Customers Management responsibility Resource Measurement, analysis, and Satisfaction management improvement Input Product Output Requirements realization Product PDCA cycle Source: adapted of ISO 9001 (2008)

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