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QUESTION 2 A. Adam Arkhan, the owner of Adkhan Cafe, had a private discussion with Bella, his senior staff. Adkhan Cafe is a modern-styled cafeteria

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QUESTION 2 A. Adam Arkhan, the owner of Adkhan Cafe, had a private discussion with Bella, his senior staff. Adkhan Cafe is a modern-styled cafeteria which has been very successful in terms of its operations, strategic location as well as serving a high-quality product and service. Recently, the business reported an increase of approximately 20% in profit margin. Adam is expecting the business will continue to grow since it is manned by highly skilled employees. Bella, a diligent and trustworthy staff has been with Adkhan Cafe for more than 7 years. To encourage Bella to stay on with his business, Adam shared his intention to open up a new branch in Anggerik Ville. The new branch will be elegantly decorated and equipped with a modem brewed coffee machine. Adam plans to appoint Bella as the branch supervisor; who will be responsible to oversee the operation of the branch. Adam added that if the new branch business is doing well within six (6) months, Bella would be promoted as the branch manager. Upon listening to Adam, Bella did not show much enthusiasm about the new branch nor her potential promotion as the branch manager. Bella seemed to be quite daunted with the plan. Adam was confused and rather disappointed with Bella's reaction and wondered what he could do to persuade Bella to agree and accept his plan. Required: Using Herzberg's two-factor theory and McClelland's human motivation theory, advice Adam on how he could persuade and motivate Bella concerning his plan. (20 marks)

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