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Question 2 A service blueprint is an operational planning tool that provides guidance on how a service will be provided, specifying the physical evidence, staff
Question 2
A service blueprint is an operational planning tool that provides guidance on how a service will be provided, specifying the physical evidence, staff actions, and support systems / infrastructure needed to deliver the service across its different channels. Service Blueprints may take different forms - some more graphic than others. They are completed using an iterative process.
What are the key components of a service blueprint? Explain.
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