Question: Question 2 A user opens a ticket stating that her Internet access is down. You successfully recreate the problem and develop a theory of probably

Question 2
A user opens a ticket stating that her Internet access is down. You successfully recreate the problem and develop a theory of probably cause. Your theory is that her computer cannot contact the DNS server. What should you do with your theory of probably cause before you establish a plan of action to resolve the problem?

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