Question 2: Balanced scorecard and lean initiatives [10 marks] You are the management accountant for the popular brand of thongs, _F_l_ip_ and Flop. You have been asked to assist the Project Manager of the Balanced Scorecard Implementation project. You have been provided with this information as to where the project is currently at. Strategic objective Measure Maximise shareholder wealth Return on investment (ROI) (lagging) Financial Increase operating profit (a) Reduce manufacturing costs (b) Fast delivery to customers No complaints from customers on deliver time (lagging) (c) Customer Customer satisfaction surveys (lagging) Brand loyalty from customers (d) (e) Reduce defect rates by 5% in the next year (lagging) Internal Improve efficiency in processing orders (f) Innovation and new product (E)+ development Learning (h) Training and employing high expertise staff (leading)1. Complete the following table identifying an appropriate objective or measure for each of the cells labeled (a) to (h) that corresponds with the appropriate objective or measure. For each of the measures that you are required to identify, you will need to state if the measure is a lead or lagging indicator. [8 marks] 2. Provide Flip and Flop with two (2} initiatives from your studies in lean thinking concepts that would assist the business with reducing their manufacturing costs. Your suggestions must be relevant to the context of the business. [2 marks]