Question 2 : Chateau Whistler has invested time and money to create an intense , detailed yet ideal orientation (training )program for their new talents .Untrained workers can impact Chateau Whistler's service , and currently , this company is the number one ski resort in North America It is crucial to note the company's orientation program's objectives :to maintain service excellence to all visitors and have committed employees .With these objectives in mind , it is recommended that Chateau Whistler engage in the below evaluation methods to assess its orientation program's effectiveness Cost -effective (Affordable )Method It is suggested that Chateau Whistler use the \"knowledge {skill ," method , designed as a part of Kirkpatrick's Model and later concurred by Jack Phillips Model (Kurt , 2018 }. The Knowledge Skills criteria help organizations measure what was learned facquired by the employees during training , which guides trainers to assess the overall orientation's effectiveness to meet the set objectives (Deller , 2019). The hotel should evaluate the "knowledge fskills technique " by conducting a pre test and a post test with all the training program participants . Using the pre test assessment , the trainer would have a set precondition that is then compared to the post test , highlighting the orientation outcomes (Philips and Phillips , 2016 ). Chateau Whistler trainers can utilize pre and post tools such as on the job tests , written tests , and internal surveys to measure knowledge and skills garner through this intense orientation program implemented by the hotel .Using this method of training evaluation will assist the training coordinators by answering the following questions to better measure effectiveness