1. Question 2
2. Question 3
3. Question 4
4. Question 5
5. Question 6
6. Question 7
7. Question 8
8. Question 9
9. Question 10
10. Question 11
11. Question 12
12. Question 13
13. Question 14
14. Question 15
15. Question 16
16. Question 17
17. Question 18
18. Question 19
19. Question 20

1. 1 Point

What are activity charts?

Graphic representations that depict a sequence of steps

Charts designed to point out wasted time and motion in a process

Charts used to improve utilization of operators and machines

Drawings used to analyze movement of materials

1. 1 Point

Data in staffing sheets may be flawed due to mistakes employees make when filling them out.

1. True
2. False

1. 1 Point

Flow diagrams are often used when reviewing movement of people and materials in the workplace.

1. True
2. False

1. 1 Point

When teaching a college orientation class, one professor spent a lot of time discussing the environment in which the students planned to study. She believed this is an important factor that can potentially impact her students' ability to meet their academic goals. One student contacted her to discuss her personal situation. The student is a single mother with three children ranging in age from 8 to 14. What advice might the teacher give the student regarding the creation of an appropriate study space?

She should stress how the work environment can impact the students' performance

She should recommend the student establish a "group homework time" for all family members

She should suggest the student explain how the entire family will benefit from her earning her degree

She should designate a special "do not disturb" zone in the home where she can study without interruption

1. 1 Point

What does the term "ergonomics" mean?

Analysis of process flows

Specialized area of finance

Designing a "perfect chair"

Study of human interface with machines

1. 1 Point

Morale in a large retail organization has been low due to the potential of a corporate takeover that may result in store closings. One of the district managers would like to help staff deal with the potential change. Which of the following may be strategies the manager can use to achieve that objective? (Select all that apply.)

Visit the stores in the district and talk with workers to explain what is happening

Share sales results with all members of the team

a "employee of the week" program that recognizes individuals for jobs well done

Let staff know that the manager an "open-door" policy if they would like to meet

1. 1 Point

Which of the following items may interfere with an organization's ability to expand their workers' job responsibilities? (Select all that apply.)

Establishment of self-directed teams

Smaller labor pool

Need for additional equipment or facilities

Core job characteristics

1. 1 Point

What is a self-directed team?

Workers who have a variety of skills

Group of people who have long-term objectives

Workers who collaborate on how to reach a common goal

Independent team of workers

1. 1 Point

When the division of labor in a process prevents workers from understanding how they contribute to the end result, they may feel their contributions are not valuable.

1. True
2. False

1. 1 Point

Job enlargement describes situations when workers perform more tasks utilizing the same skills.

1. True
2. False

1. 1 Point

A manufacturing assembly line is a classic example of job enlargement.

1. True
2. False

1. 1 Point

Linda is a first line supervisor who is responsible for managing a team of twenty order writers in a technological firm. The order writers use software code that allows for a lot of flexibility when the workers enter the items the customer's order. The company is working on enhancements to the software to tighten up the editing process, but the IT department indicates that software will not be implemented for several months.In the meantime, Linda needs to set up a process or the team will not meet the corporate objectives for order accuracy. What advice would you give her?

She should meet with the team and share their order accuracy statistics

She should get more training for the five members of the team who have only been on the job for six months

She should ask for the team members' input regarding how they can improve the results

She should set up a "review" position which can be manned on a rotational basis by the more experienced order writers who will review all of the units' orders prior to final submission

1. 1 Point

Which of the following items are examples of ways an organization empowers their employees? (Select all that apply.)

Encouraging employees to submit suggestions for improving the operating procedures

Implementing a practice whereby employees perform quality inspections on their own work products

Conducting regular staff meetings with groups of managers and non-management personnel

Grouping similar work tasks in an individual's job description

1. 1 Point

What is job enrichment?

Adding tasks to an existing job

Expanding job requirements to add more responsibilities to the job description

Moving employees to different areas of responsibility

Designing jobs in a way to benefit the workers

1. 1 Point

Why might labor specialization adversely impact an employees' job satisfaction?

Simple job descriptions may be boring

Companies may want to reduce wages due to lower skill set requirements for the jobs

Job enlargement may lead to high turnover in an organization

Specialization leads to fewer opportunities to collaborate with coworkers

1. 1 Point

Which of the following items may represent a constraint on an organization's ability to maintain a stable workforce? (Select all that apply.)

Operations that require unskilled workers to perform unpleasant tasks

Rapidly changing technology

Unpleasant working conditions due to the nature of job requirements

Division of labor into specialized work groups

1. 1 Point

Jaqueline and Marsha are customer service representatives in a large retail call center. Presently, the call center is open Monday through Friday from 9 AM to 8 PM Eastern Time. Both women have young pre-school age children and would like to work part time. Their families rely on their income. The company for which they work does not offer part-time positions in this area of the business. They have asked their manager for advice regarding their personal situations. What might be a satisfactory solution to the problem?

The manager should ask upper-level management to consider allowing the women to work part-time

Offering them flextime might resolve the issue

The manager should discuss the potential for the women to have a job-sharing position

Suggest the women should consider a different line of work until their children are older

1. 1 Point

Karen and Kyle own a small pizza parlor on an island off the coast of New England that is a popular vacation spot during the summer months. Ordinarily, during winter months, they only hire one employee and perform most of the tasks themselves. During the busy summer months, the population of the town increases and demand for their product is high. Customers like to order their products and have them delivered to their homes or the places they are renting. What advice would you give Karen and Kyle regarding an appropriate labor model for their shop? (Select all that apply.)

Although demand is slow during the winter season, they should have a workforce that meets the average year-round demand at that time

Advertising their employment needs in local mainland college newspapers may enable them to attract appropriate summer help

Increasing the staffing levels to coincide with demand during the summer months is appropriate in their situation

Keeping a well-paid chef on their payroll year-round would enable them to increase demand for their products during the off-season

1. 1 Point

Why should an organization develop a human resource strategy? (Select all that apply.)

To avoid employees' joining labor unions

To manage the workforce effectively

To meet the demands of their skilled employees

To ensure the quality of work life is high

What is a labor model?

Plan for personnel cost cutting methods

A definition of which employees do what jobs in an organization

Visual design of workflow

Amount of labor to perform a service