QUESTION 2 Star Corp is the largest retailer in Malaysia, Singapoca Benel with RM5 billion in sakes. The company comploys 50,000 employees in the four contries and about 20 million cuscine per week. Star Corp, Carries an extensive ringe of products from groceries and bocholt tertest home improvement and leisure products. The company has a core or loyal customers who love the fest, friendly service and high quality peonducts with lower prices. The CEO who is also the grandion of Sur Corp's founder always ensures the company lives up to its credo of supplying consumers with low-cost quality poods, Business Work reported that Star Corp was coc of the most profitable companies in South East Asia Employees receive pood training in customer service. Customers are sured of a pleasant shopping experience where Star Corp's employees are friendly and scaly to assist whenever they need help. However, this good image is tainted with complaints against the way Star Curp treats its employees in Indonesia, for example, emplo, ces complained that they were forced to work round the clock without or with only little overtime pay. The backroom employees receive low pay and fewer low benefits, mainly because they are immigrant workers. Employees are often asked to sacrifice thicit rest and meal breaks. fo Malaysia, Star Corp was accused of hiring illegal immigrants with low pay to do monial jobs. These cmiplayment practices are clearly against the law, but Star Corpo way due to wcalcaforcement of los While customers love Star Corp, small local sundo shops and merchants complain of unfair competition. Many went out of business because Star Corpsells similar peoducts but at lower prices Sur Corp could afford to offer lower prices due to hetty discounts given by its suppliers for large orders. In addition, in Malaysia, many local suppliers complained that Star Corp gives priority to foreign products such as those from China and Bangladesh. Some even had to clone their business Star Corp buys its products from these countries cheaper prices In Indonesia. Star Corptus embarked on an aggressive expansion strategy due to the great market potential Star Corp plats to open 20 stores cach in East Java and Northem Sumatra neat year. Ten new stores are due to be opened in Sulawesi this year. Star Corp receives severe resistance from local communities in some of the new locations. Their main grouses are traffic congestion, noise and other fornis of pollution during and alther the construction of the new stores. They do not want Star Corp's presence distorting their daily lives In Malaysia, Star Corp gets the same resistance. but at a lower scale. The main grievance is the employment of illegal immigrants to construct new stores, which raises security concom mong locals due to a seusden influs foreign Woches their In spite of its critics. Sur Corp receives wide support and many consider the company to be socially responsible te in addition to being a provider of thousands of jobs low prices and high value and service. Sur Cory also undertakes some initiatives to give back to the society. For cumple. Star Corp wards anal scholarships to secondary school children from poor and inderprivileged families in Indonesia and Malaysia.- The company is also active in promoting good envittiental practices such as recycling and using paper bags Moreover, it also sponses educational programmed orgined by local environmental groups to educate the public about recycling and other environmental topics two dhe Based on the case above, execute your answer for the following questions below (CLO2, A5) a) Star Corp is a good player in every aspect. Customers love them and their products too but they are not worrying about their stakeholders i.e employees, competitors and society. Identified issues raised by its various stakeholders. (12 Marks) b) Assess Star Corp's corporate social responsibility using Carroll's four layer CSR model (20 marks) c) As a Give your overall comments about Star Corp related to Corporate Governance and Corporate Social Responsibility (4 marks) QUESTION 2 Star Corp is the largest retailer in Malaysia, Singapoca Benel with RM5 billion in sakes. The company comploys 50,000 employees in the four contries and about 20 million cuscine per week. Star Corp, Carries an extensive ringe of products from groceries and bocholt tertest home improvement and leisure products. The company has a core or loyal customers who love the fest, friendly service and high quality peonducts with lower prices. The CEO who is also the grandion of Sur Corp's founder always ensures the company lives up to its credo of supplying consumers with low-cost quality poods, Business Work reported that Star Corp was coc of the most profitable companies in South East Asia Employees receive pood training in customer service. Customers are sured of a pleasant shopping experience where Star Corp's employees are friendly and scaly to assist whenever they need help. However, this good image is tainted with complaints against the way Star Curp treats its employees in Indonesia, for example, emplo, ces complained that they were forced to work round the clock without or with only little overtime pay. The backroom employees receive low pay and fewer low benefits, mainly because they are immigrant workers. Employees are often asked to sacrifice thicit rest and meal breaks. fo Malaysia, Star Corp was accused of hiring illegal immigrants with low pay to do monial jobs. These cmiplayment practices are clearly against the law, but Star Corpo way due to wcalcaforcement of los While customers love Star Corp, small local sundo shops and merchants complain of unfair competition. Many went out of business because Star Corpsells similar peoducts but at lower prices Sur Corp could afford to offer lower prices due to hetty discounts given by its suppliers for large orders. In addition, in Malaysia, many local suppliers complained that Star Corp gives priority to foreign products such as those from China and Bangladesh. Some even had to clone their business Star Corp buys its products from these countries cheaper prices In Indonesia. Star Corptus embarked on an aggressive expansion strategy due to the great market potential Star Corp plats to open 20 stores cach in East Java and Northem Sumatra neat year. Ten new stores are due to be opened in Sulawesi this year. Star Corp receives severe resistance from local communities in some of the new locations. Their main grouses are traffic congestion, noise and other fornis of pollution during and alther the construction of the new stores. They do not want Star Corp's presence distorting their daily lives In Malaysia, Star Corp gets the same resistance. but at a lower scale. The main grievance is the employment of illegal immigrants to construct new stores, which raises security concom mong locals due to a seusden influs foreign Woches their In spite of its critics. Sur Corp receives wide support and many consider the company to be socially responsible te in addition to being a provider of thousands of jobs low prices and high value and service. Sur Cory also undertakes some initiatives to give back to the society. For cumple. Star Corp wards anal scholarships to secondary school children from poor and inderprivileged families in Indonesia and Malaysia.- The company is also active in promoting good envittiental practices such as recycling and using paper bags Moreover, it also sponses educational programmed orgined by local environmental groups to educate the public about recycling and other environmental topics two dhe Based on the case above, execute your answer for the following questions below (CLO2, A5) a) Star Corp is a good player in every aspect. Customers love them and their products too but they are not worrying about their stakeholders i.e employees, competitors and society. Identified issues raised by its various stakeholders. (12 Marks) b) Assess Star Corp's corporate social responsibility using Carroll's four layer CSR model (20 marks) c) As a Give your overall comments about Star Corp related to Corporate Governance and Corporate Social Responsibility (4 marks)