Question 2: What are three trends leading to the expansion of the use of technology to serve customers?

Question 3: How are organizations tapping into technology to better serve potential and existing customers?

Question 5: Describe three disadvantages of technology related to customer service.

please refer to source

Pardillo, J.C. (2020).Customer Service in Business: Keeping Your Customers Close and Loyal. Society Publishing

CH. 7 - add in text citations