Question 20 ( 1Point ) Antonio is the owner of a popular Italian restaurant. He decides to stop offering takeaway services to his customers because he feels the beauty in the way food is presented will be lost when it is packaged. His customers are very unhappy with his decision. Which human compromise has Antonio made? @ simplicity the recency syndrome @ stereotyping @ personal perspective Question 21 Sheena, a supervisor, decides to organize a company softball team to play against other companies in the city. She starts by laying down the purpose of the team. In this list, she includes improvement of the team's morale, physical exercise, and most importantly, having fun. Which of the following steps in the organizing process is Sheena concentrating on at present? @ assigning duties defining objectives @ grouping activities @ determining resources Question 22 Lincoln, the supervisor of an acid manufacturing company, finds out that there has been an acid leakage from one of the containers, and if nothing is done. the plant is likely to be destroyed within hours. Which of the following is the optimum response for this situation? @ He should call a3 group meeting to discuss the situation. He should have a brainstorming session with his plant manager. @ He should use decision trees to arrive at a solution. @ He should make 3 quick decision by himself. Question 23 At ATA Speakers Inc., operations are departmentalized under the following sectionshome speakers, automobile speakers, and commercial speakers. Tasks and resources are allocated to these departments for producing and delivering their respective typs of speakers. In the context of departmentalization, this company is most likely using a(n) @ product structure. combination structure. @ organic structure. @ geographic structure. Question 24 ( 1Point ) Kenny, & team leader, remembers that the last time he gave a negative performance appraisal, Lisa, 3 team member, became very hostile. He decides against the idea and tries to keep the appraisal meeting neutral by not criticizing her too much, even though a negative appraisal two years ago had led Lisa to improve her performance. This is an example of the human compromise known as @ bounded rationality. the recency syndrome. @ stereotyping. @ rationalization. Question 25 Which of the following is an example of reinforcement? @ a service waiter being fired for being rude to customers a truck driver getting a bonus for making deliveries on time @ an employee getting demoted for never coming in to work on time @ an employee being paid his or her severance package Question 26 ( 1Point ) Alan, a stockbroker, did well in the commodities market and decided to buy a Ferrari. According to Maslow's hierarchy of needs, Alan is most likely fulfilling his @ self-actuzlization neads. physiclogical need. (C) esteem need. safety needs. Question 27 In which of the following situations is it possible to send both nonverbal and verbal cues? @ an organization sending a letter to its customers 3 supervisor receiving a memo from his manager @ a supervisor orally providing instructions to an employee @ a manager receiving an e-mail from his employees Question 28 Which of the following is an intrinsic reward? @ the trophy a boxing champion gets for winning a tournament the pay bonus an employee receives for a job well done @ the happiness one experiences while gardening @ the recognition one gets for breaking a world record Question 29 Which of the following is true of organization charts? @ Boxes in the charts represent the varicus positions or departments in an organization. The bottom of the charts usually shows the mid-level managers and supervisors. @ Lines in the charts indicate who reports to whom within an crganization. @ Positions at the top of the charts are those with the least authority. Question 30 ( 1Point ) Anita, a gquality supervisor, knows that her manager focuses on maintaining quality. Anita tends to favor a high-quality alternative whenever she is considering alternative ways to approach a problem. She understands that another alternative might be more successful. However, Anita believes that whatever the outcome, her manager is likely to appreciate her efforts to maintain the quality standard. This is an example of the human compromise known as bounded rationality. rationalization. @ stereotyping. @ the recency syndrome. Question 31 Jim was praised by his manager for his work. In this case, according to Maslow's hierarchy of needs, Jim's needs have been self-actualization esteem social physiclogical 06 Question 32 Winita and Lilly work on the same projecis in Cyber Max Company. They both manage the duties of a single position in the company. They only work for five hours every day as both of them have six-month-old babies. What type of work arrangement does this exemplify? @ flex time staggered shifts @ telecommuting @ job sharing Question 33 Jennifer is the head of a marketing company. She requests a group meeting with her employees to come up with a new marketing strategy. She decides to begin with a brainstorming sessicn. Jennifer knows that although brainstorming sessions are generally effective, there can be some pitfalls as well. Which of the following steps can she take to avoid pitfalls? She can let the naturally talkative people dominate the conversation as they often come up with the best ideas. She can appoint mindguards who urge other group members to go along with the group. @ She can create an illusion of invulnerability to help the brainstorming process benefit from groupthink. @ She can ask everyone ahead of time to come up with ideas for the marketing strategy. Question 34 ( 1Point ) Vite Finance Inc. is an insurance company with its headguarters in Texas. It caters to 17 sales territories in the United States. To improve customer satisfaction, it established a department for each sales territory. Which of the following structures is best exemplified in this scenario? @ product structure functional structure @ customer structure @ geographic structure Question 35 When James, the receptionist of a marketing firm, asks his manager for a raise, he is using communication. @ upward Erapevine Question 36 ( 1Point ) Jina works as an accountant for a small manufacturing company. She works from home on weekdays so that she can keep an eye on her ailing father, The company has provided her with a computer that allows her to keep in touch via email. Which of the following flexible work arrangements is exemplified in this scenario? @ a compressed workweek Question 37 Edgar, a student at New York University, goes to Luanda every summer to teach poor kids. He volunteers with an Angolan government agency for two months every year for this purpose. Which of the following needs categorized by Maslow's theory does Edgzar want to satisfy? @ security expectancy @ self-actualization @ power Question 38 Peter is the human resource manager of Voir Power Company. which manufactures rotors for alternators. He has the authority to ensure that all departments in the company adhere to the United States labor laws and ensure fair employment practices. |dentify the authority that Peter has in this scenario. line authority functional authority @ centralized authority @ decentralized authority Question 39 Daphne, who works part-time and goes to school full-time, has the ability to obtain straight A= but is not motivated to work for them. She thinks she can justify her low grades since she works part-time and is, therefore, not able to put in the hours required to get straight As. Which human compromise is this an example of? brainstorming regression @ rationalizing @ displacement Question 4 Anna goes on a meditation retreat in India to develop herself spiritually. According to Maslow's hierarchy of needs, which need is she trying to satisfy? @ esteam need social need @ physiological need @ self-actualization need Question s The management at Pine Inc. reduces the size of the company's workforce in order to become maore flexible. For specific project requirements, it arranges alliances, In this case, Pine Inc. is an example of a organization. @ centralized network @ bureaucratic @ organic Question 40 ( 1Point ) Steven works 90 hours a week at his job as the manager of a paper manufacturing company. He often feels stressed while at work. He assumes that his strained relationship with his girlfriend is the reason for his stress, so he decides to break up with her. According to the rational model of decision making, Steven has @ not identified alternative solutions. applied bounded rationality to evaluate his alternatives. @ made the mistake of choosing and implementing the best alternative without getting feedback first. @ accurately identified the source of his problem. Question 41 A national grocery chain is divided into well-demarcated groups such as the Northeastern division, the Northwestern division, the Southeastern division, and the Southwestern division. These divisions have been set up based on the location of large groups of customers the company serves. In the context of departmentalization, this company is most likely using a(n) @ geographic structure., customer structure. @ arganic structure. @ product structure. Question 42 Ben, a trainer, meets his team to discuss the possibility of senior engineers training new engineers. He also meets the human resources director to see if she can offer training seminars and to examine the effect of increased work experience on training requirements. Which step of the rational model of decision making is Ben at? @ identifying the alternative solutions getting feedback @ identifying the problem @ gathering and organizing facts Question 43 Differentiate between centralized and decentralized authority. Question 44 List two advantages and two disadvantages of group decision-making. Use the editar to format your answer Question 6 Jeremy is the manager of a supermarket. When he asks all his employess to assemble for 2 meeting, he is using communication. Question 7 Mathew, a supervisor with Home Security Systems, supervises the installation of security systems for residential buildings. He assigns the duty of installing surveillance cameras for Downhill Residential Society o his juniors in the company. This transferring of responsibility is called @ controlling, delegating. @ job sharing. @ cross-training. \fQuestion 10 ( 1Point ) John is an AutoCAD designer with MotoCorp Ltd. He reports to the research and development manager as well as the operations manager of his company. He often receives conflicting directions from both these departments, which severely impact his productivity as he must redo machine designs every time. Which of the following principles is viclated in this scenario? @ the controlling principle the principle of unity of command @ the principle of chain of command @ the parity principle Question 11 Crumbs is a3 popular bread manufacturing company. It is famous for its unsliced bread, and many customers believe that slicing the bread will make it lose its flavor. So, when Charles, the manager of the company, decides to start selling presliced bread, assuming that the customers would find it more convenient, the customers protest. This is an example of the human compromise known as @ the recency syndrome. simplicity. @ sterectyping. @ personal perspective, Question 12 Jeffis the owner of a2 new Indian restaurant. He employs Vijay, an immigrant from India, who mostly speaks Hindi. Vijay recently began learning English and is making good progress. Jeff will be effectively communicating with Vijay if he @ supplements his words with gestures. aveids using simple words. @ uses figurative meanings of words. @ talks to Vijay with a loud tone of voice. Question 13 Samantha is a project superviscr for an ad agency. She calls 3 meeting to generate ideas for a new ad. During the meeting, she finds that some members do not speak at all. In this case, Samantha should @ ask them to play the role of devil's advocate and defend the group's position against any objections. criticize them for being quiet. @ ask their opinions about the ideas discussed. ask them to play the role of mindguards and urge other group members to go along with the group. Question 14 In comparison to flat organizations, tall organizations @ are more flexible and responsive to customers' needs. have a large number of levels in the management hierarchy. @ provide employees greater autonomy and responsibility. @ encourage employees to work together to solve organization issues. Question 15 Steven is the supervisor of a transport company. He feels that he should do something to be more informed about his employees. Which of the following is a way for Steven to be more informed about his employees? He should shut down all forms of grapevine communication. He should encourage upward communication. @ He should rely on rumors. @ He should discourage diagonal communication. Question 16 ( 1Point ) Rita. the sales manager of a large multinational company. relies on her experience and instinct rather than quantifiable data to predict the future trends in the demand for their product. She says, "l think we should increase the inventory of our product by 20 percent. | feel there is going to be a huge spike in the next quarter.\" This scenario exemplifies the human compromise known as subjective rationality. bounded rationality. @ simplicity. @ stereotyping. Question 17 Phil, the manager of a grocery store, orders truckloads of pumpking as he believes that there will be a huge demand for them based on the sales of the previous month. He doesn't know that the demand was due to the State Pumpkin Week held the previous month. This is an example of the human compromise known as personal perspective. stereotyping. @ simplicity. @ subjective rationality. Question 18 ( 1Point ) Craig is the manager of 2 company that is opening a new branch of operations in another country. In a meeting set up to inform his employees of this news, he focuses on how this move is going to make the company more profitable but fails to address the employees' fears for job security. In this case, Craig has communicated ineffectively because he has @ encoded his message. ignored his receivers' viswpoint. @ failed to eliminate noise. @ not eliminated feedback. Question 19 Which of the following is an example of punishment? @ Anurse is given the day shift after working six months in the night shift without any patient and/or doctor complaints. Employees who meet the sales target are not required to work on weekends. @ Certain police officers are given favored assignments when the department receives complirments on those police officers' work. @ An assembly-line worker is docked if he or she gets to work late. Question 1 Describe the decision-making traps that managers must avoid for good decision-making, itor to format your ansvver 2 A i o . m [1L5] =B 5 Question 2 Give three benefits of delegating. editor to format your answer C LA i i ) m Question 3 3 Points Ken is a writer for a local magazine. His manager, assuming that Ken must be good at math since he is Asian, asks Ken if he can do his taxes for him. This is an example of @ groupthink. stereotyping. @ bounded rationality. @ the recency syndrome