QUESTION 20 Etiquette, or protocols and norms for communication on the Internet is called. O email manners O electronic communication guidelines O netiquette O common sense QUESTION 21 A portion of Clara's one-page memo regarding a price quote from ABC Company contained the following sentence better." What is the problem with Clara's memo? O It is ambiguous The comment lacks objectivity O The subject was not clear O Clara did not consider her audience kly, I think the price is too high and we can do QUESTION 22 Which of the following is NOT true about business letters? O They are messages sent to recipients that are often outside the organization O They are often printed on letterhead O They represent the company in one or two pages O They are normally used for communicating policies, procedures, or related official business within an organization 4 QUESTION 23 Which of the following statements relates to ethos in a proposal? O You need to show enthusiasm for the product or service O Knowledge of the product must be demonstrated O Clearly show that your product or service is offered by a credible organization O Each assertion requires substantiation. QUESTION 24 Which of the following is NOT true about business proposals? O They are much like reports They are persuasive in nature They propose a solution to a problem O They are no more than one page in length QUESTION 25 Which of the following is a one-or two-paragraph outline of the product or service and describes how it meets the requirements and exceeds O Executive summary Cover page Benefits O Marketing plan