Question 21 Which of the following is a component of an attitude is a person's beliefs and knowledge Not yet answered of a situation? Marked out of 1.00 Flag question Select one: a. cognitive O b. behavioral c. affective O d. perceptual Question 22 standards are best measured when they are Not yet answered Marked out of 1.00 Select one: Flag question O a. quantifiable. O b. broad. O c. narrow. O d. efficient. Question 23 What is the sexual harassment in workplace? Not yet answered Marked out of Select one: 1.00 a. A hostile work environment is characterized by a tangible economic harm. Flag question b. Uninvited hugging or patting someone is not considered sexual harassment in workplace. c. Sexual harassment is defined as occurring between members of the opposite sex in workplace. O d. The organization cannot be sued for sexual harassment if its managers did not know about the situation. O e. Someone must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment in workplace Question 24 According to Lewin, which of the following is the objective of refreezing? Not yet answered Marked out of 1.00 Select one: Flag question O a. Eliminating the need for future change O b. Directing behavior away from the status quo O c. Stabilizing the new situation O d. Hindering the existing equilibrium Question 25 are subject to credibility and validity issue due to assessor bias. Not yet answered Marked out of 1.00 Select one: P Flag question O a. 360-degree feedback forms O b. Objective appraisals O C. Behavioural appraisals O d. Trait appraisals Question 26 As the marketing director for Kinabalu Ski Resort, Kim has lots great ideas about Not yet answered advertising the resort to new groups of customers. What would you tell Kim about the Marked out of customer perspective? 1.00 P Flag question Select one: a. Personalized service can only be delivered by major hotel chains, and not at the Kinabalu Ski Resort. O b. Getting a previous customer to return is much cheaper than convincing new customers to visit the property. c. Kim should set customer expectations very high to entice new customers to the resort. d. Customers will be satisfied with the resort as long as it is the cheapest rate in town. Question 27 Gaby is valued by her organization as a helpful employee who can answer the phone. Not yet answered greet clients, answer billing questions, operate manufacturing equipment and be a Marked our quality auditor. Because she is competent in many fields, Gaby is often moved to the 1.00 company where she is needed on this day. It is likely that Gaby has high Tag question Select one: O a. generalized self-efficacy. O b. self-esteem. O c. self-efficacy O d. emotional stability. Question 28 Fex, working at a research facility in FPEP, UMS, Sabah needs to communicate with Jone, Not yet answered who is in Kuala Lumpur, about a project they are working on. Although Jone has a perfect Marked out of command of English, they are still facing a(n) _ _ barrier to communication. 1.00 Flag question Select one: O a. semantic O b. medium O c. physical O d. encoding Question 29 What is the benefit of top management being evaluated by lower management? Not yet answered Marked out of 1.00 Select one: Flag question a. It can provide information for the subordinate's performance appraisals. O b. It can be helpful for goal setting and personal growth. O c. It can let you know who respects you and who does not. O d. It will give you an unbiased opinion of your management style. Question 30 When Tom interviewed for a position as a bus driver, he was asked to take an on-road Not yet answered driving test. Tom took a(n)_ test. Marked out of 1.00 Flag question Select one: O a. capability O b. personality O c, aptitude O d. performance