QUESTION 21

Who defines quality and sets the expectations for performance?

	A.	External regulators and inspectors
	B.	Political leaders
	C.	The chairperson of the board.
	D.	The chief executive of the organization.
	E.	Customers

QUESTION 22

Hospital charges have little to no value in helping consumers determine the cost of healthcare services or the quality of care.

True

False

QUESTION 23

What are the two major types of questions used in constructing a survey? (Select two.)

	A.	None of the above
	B.	Open-ended
	C.	Hierarchical
	D.	Compound
	E.	Forced-choice
	F.	Computer-based

QUESTION 24

Run and Shewhart charts are used to achieve three objectives (select three):

	A.	Determine if a change statistically demonstrates improvement
	B.	Justify a request for a bigger budget
	C.	Determine why progress has not been observed
	D.	Determine once improvement has been observed if it has been sustained
	E.	Prove that the target has been achieved
	F.	Make the process visible

QUESTION 25

When making a Shewhart chart you need to start by determining:

	A.	Who you will send the chart to for review
	B.	Who will make the chart?
	C.	The software to be used in making the chart
	D.	If you will print the chart in color or black and white
	E.	The type of data you are collecting

QUESTION 26

Leaders who understand variation exhibit the following characteristics (select all that apply):

	A.	They explain changes in terms of common and special causes
	B.	They rely on red/yellow/green graphics to decide if things have met targets
	C.	They use time series graphical displays
	D.	They understand capability of a process before attempting to establish targets or make improvements
	E.	They understand the differences between a stable and unstable processes
	F.	They practice extrinsic motivation to get staff to achieve targets

QUESTION 27

A trend on a run chart is defined as:

	A.	1 data point that is dramatically different from all the rest
	B.	5 consecutive data points constantly going up or constantly going down
	C.	6 consecutive data points on one side of the median
	D.	Too many or too few runs on the chart as determined by a statistical table

QUESTION 28

List the three faces of performance measurement.

QUESTION 29

The core skills that need to be part of a dosing strategy include (select all that apply):

	A.	Performance management
	B.	Resource management
	C.	Understanding QI methods
	D.	Computer programming
	E.	Developing a QI philosophy and theory
	F.	Building skills in applying QI tools

QUESTION 30

The two charts most appropriate for variable data are the (select two):

	A.	XmR (Individuals) chart
	B.	u-chart
	C.	c-chart
	D.	X bar and S chart
	E.	p-chart