QUESTION 22 Which of the following is true regarding the use of the right tone in business writings? The right tone depends on the target audience. Norms regarding the right tone are consistent irrespective of the organization concerned The effectiveness of a business message remains unaffected by the tone used. Tone refers to the implied attitude of the audience toward what a message communicates. All of the above are true. QUESTION 23 of primary audiences will have more knowledge than other audiences then writers must: cover the simpler topics exclusively, skim through the topics quickly merge all the paragraphs into one. assume that the other audiences would make an effort to acquire information via the Internet prior to receiving the message. provide a glossary of terms. QUESTION 24 Which of the following guidelines should be followed for good business writing? Use a friendly style for people you know. Use contractions wherever possible to trim the size of the document when writing to people you don't know. Use the indirect writing style to sound confident. Use more passive verbs as compared to active verbs. Use as many abstract words and technical terms as possible