Question 23

Locate the ethical standards/code of conduct for your state or territory, a relevant consumer protection website and the website for the Australian Privacy Principles. Use these sources of information to complete this table:

Principle	What it means to you	A practical example
Security of customer information
Maintaining independence
Referrals
Price guide recommendations
Acting according to client authority and instructions
Disclosing and managing real and potential conflicts of interest
Discrepancies between own practice, agency practice and those of the industry standards
Demonstrating knowledge of legislation in real estate activities
Demonstrating knowledge of legislation in financial transactions
Disclosing beneficial interests
Disclosing commissions
Disclosing rebates
Relationship and priority arrangements between the code of practice/ conduct and legislation