QUESTION 24 IBM recently went through a major reorganization that included firing more than 10,000 people. One result of this change means it is likely that IBM responded to the challenge of a rapidly changing marketplace by: increasing the size of their traditional departments to handle 24/7 operations. flattening their organization and empowering their employees, allowing them to get closer to the customer. centralizing their decision making to better control their total quality management program, acquiring additional firms