Question 25 Which of the following is an element of a deceptive business practice that presents a major concern for service or product quality? O The provider conceals the truth based upon what is actually known to the provider O All the choices are deceptive practices O The transaction is intended to generate a disproportionate economic benefit to the provider at the expense of the customer O The conduct of the provider is intentional and motivated by a desire to exploit the customer Question 26 2 pts O psychological impressions O fitness for use O conformance to specifications A process failure that results in the process's inability to meet advertised performance standards violates which of the five dimensions of quality? O value 2 pts

Which of the following is an element of a deceptive business practice that presents a major concern for service or product quality? The provider conceals the truth based upon what is actually known to the provider All the choicts are deceptive practices The transaction is intended to generate a disproportionate economic benefit to the provider at the expense of the customer The conduct of the provider is intentional and motivated by a desire to exploit the customer Question 26 2 pts A process failure that results in the process's inability to meet advertised performance standards violates which of the five dimensions of quality? psychological impressions fitness for use conformance to specifications value