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Question 26 (1 point) Listen In a contact center, which of the following is a recommended way to respond to an angry customer? Never apologize,

Question 26 (1 point) Listen In a contact center, which of the following is a recommended way to respond to an angry customer? Never apologize, as that just fuels the fire. Interrupt the customer so they do not dominate the conversation, and take control. Summarize the situation in your own words. Match the tone of the customer. Previous Page Next Page Page 9 of 11

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