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Question 27 (1 point) Which of the following is a good technique to manage dissatified clients? Blame your supervisor or someone else in your organization

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Question 27 (1 point) Which of the following is a good technique to manage dissatified clients? Blame your supervisor or someone else in your organization Give the customer a discount Bring your boss to meet with the client Encourage the customer to express the concerns openly so that you can understand and address the concern Question 28 (1 point) Which of the following is/are not a correct description (s) of the acronym SELL? Sentum

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