QUESTION 27

According to Fiedler, a task is structured when it is

		routine, difficult to understand, and unambiguous.
		routine, easy to understand, and ambiguous.
		nonroutine, difficult to understand, and ambiguous.
		routine, easy to understand, and unambiguous.
		None of these.

2 points

QUESTION 28

A(n) ____ compares different elements of a balance sheet and/or an income statement to one another.

		income statement
		balance sheet
		internal audit
		operations budget
		ratio analysis

2 points

QUESTION 29

Two years after purchasing a home, Victor received a check in the mail from his attorney. An accountant had found a discrepancy. The accountant conducted a(n)

		internal audit.
		debt audit.
		cash flow audit.
		balance audit.
		liquidity audit.

2 points

QUESTION 30

Many firms today are reducing the number of suppliers they use and instead are focusing on building strong relationships with just a few suppliers. What are the advantages of doing this?

		Increased use of automation
		More control over raw material delivery
		Fewer materials used in the process
		All of these.
		Only "increased use of automation" and "more control over raw material delivery"

2 points

QUESTION 31

Information that is complete

		must be available at the appropriate time.
		must present all pertinent facts.
		must accurately reflect the real world.
		must have bearing on the problem at hand.
		All of these.

2 points

QUESTION 32

The stage of group development during which the members of the group begin to recognize and to accept their role in the group and to understand the roles of the other members of the group is known as the ____ stage of group development.

		conflict
		forming
		performing
		storming
		norming

2 points

QUESTION 33

Which barrier to communication exists when the sender is NOT considered a reliable source of information?

		Overload
		Semantics
		Prejudice
		Credibility
		Poor listening habits

2 points

QUESTION 34

Siemens reorganized its structure. Planning the change were members from HR, strategic planning, communications, operations and the new cluster president. After the change was implemented, the group stopped meeting. This was a(n) ____ group.

		functional
		task
		interest
		work team
		change

2 points

QUESTION 35

Management by wandering around increases ____ communications within an organization.

		written
		vertical
		horizontal
		whistle-blowing
		the use of the grapevine

2 points

QUESTION 36

The set of processes and systems used by organizations to convert resources into products or services is called

		quality.
		technology.
		manufacturing.
		automation.
		None of these.

2 points

QUESTION 37

When the sent role is unclear, the result is

		intrarole conflict.
		role dynamics.
		role ambiguity.
		storming.
		interrole conflict.

2 points

QUESTION 38

Which of the following is NOT a major form of operations control discussed in the text?

		Preliminary
		Screening
		Postaction
		Functional
		All of these are major forms of operations control.

2 points

QUESTION 39

A(n) ____ group is created by its own members for purposes that may or may not be relevant to organizational goals.

		functional
		task
		interest
		work team
		None of these.

2 points

QUESTION 40

Demonstrating personal excitement or passion about something is part of ____ leadership.

		charismatic
		entrepreneurial
		symbolic
		integrative
		participative

2 points

QUESTION 41

Which of the following is the most common means of financial control within organizations?

		Financial statements
		Ratio analysis
		Budgets
		Financial audits
		Benchmarking

2 points

QUESTION 42

Which of the following factors influences the encoding process?

		The content of the message
		The familiarity of the sender and receiver
		The sender's personal distractions
		The message composition or makeup
		All of these.

2 points

QUESTION 43

Dina works in construction. She travels to the job site to build the next house. This is an example of a ____ layout.

		product
		cellular
		specialized
		fixed-position
		process

2 points

QUESTION 44

The standards of behavior that a group accepts for its members are called

		norms.
		roles.
		rules.
		customs.
		values.

2 points

QUESTION 45

The Federal Communications Commission has a list of words broadcasters cannot say on the air. This is a dimension of quality known as

		features.
		conformance.
		reliability.
		durability.
		serviceability.

2 points

QUESTION 46

Traits that matter for leadership include all of the following EXCEPT

		intelligence.
		attractiveness.
		honesty.
		integrity.
		communication ability.

2 points

QUESTION 47

Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past. This is an example of

		benchmarking.
		conformance sampling.
		acceptance sampling.
		in-process sampling.
		None of these.

2 points

QUESTION 48

Which of the following is NOT an example of an individual who is leading?

		A person identifying detailed steps
		A person delegating authority
		A friend convincing you to accept a date
		A person planning detailed evaluations
		A person establishing timetables

2 points

QUESTION 49

Which of the following is a primary factor in distinguishing among different types of groups?

		Size
		Type of leader involved
		Organizational level
		Goal or purpose
		None of these.

2 points

QUESTION 50

A ____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.

		manufacturing
		production
		service
		profitable
		None of these.