QUESTION 27 All of the following are part of the Management Process (i.e., functions of management) except O a. Organizing. O b. Controlling. O c. Leading. O d. Decision Making. O e. Planning. QUESTION 28 At the most general level, a company gains a competitive advantage by O a. offering consumers a low cost. O b. accomplishing tasks with more speed. O c. offering more quality. O d. being more innovative. O e. being better than competitors at doing valuable things for customers