Question 27 It takes a service rep an average of three minutes to take a customer's information. Over the course of a work week. Ine rep handles 120 calls a day during her eight hour shift. What is the service rep's utilization Utilization = 100% 25% 50% O 75% Question 28 O (0.00, 0.084) O (0.00, 0.057) O (0.00, 0.048) Average output rate Maximum capacity O (0.00, 0.072) 2 pts *100% The defect rate for a product has historically been about 3.0%. What are the upper and lower control limits of a p-chart if you wish to use a sample size of 150 and 3-sigma limits? All answers are in (LCL, UCL) format. 2. chart: p=(1-P); UCL=p+zop and LCLp = p-zop 2 pts

It takes a service rep an average of three minutes to take a customer's information. Over the course of a work week i handles 120 calls a day during her eight hour shift. What is the service rep's utilizatio Utilization=MaximumcapacityAvemgeuuputrate100% 100% 25% 50% 75% Question 28 2 pts The defect rate for a product has historically been about 3.0\%. What are the upper and lower control limits of a p-chart if you wish to use a sample size of 150 and 3-sigma limits? All answers are in (LCL, UCL) format. R. chart: p=p(1p);UCLp=p+zp and LCLp=pzp (0.00,0.084) (0.00,0.057) (0.00,0.048) (0.00,0.072)