QUESTION 28 Compose a claim denial letter using the BLOCK STYLE letter format Not long ago, Penthouse Hotel embarked on a three-year plan to offer increased value and better product quality to its guests. As part of this effort, Penthouse Hotel has been renovating many ones with modem finishes The brand-new carpet, paint, fumiture, and curtains, however, absorb the strong scent of cigarette smoke. To protect the hotel's investment, Ponthouse Hotel enforces a strict nommokong policy tort nonsmoking rooms Penthouse Hotel ensures that guests know about its policy regarding smoking in nonsmoking rooms A notice is posted in each nonsmoking room and guests receive a handout upon check in detailing to pokey we consequences for smoking in nonsmoking rooms. The handout clearly says, "Should a guest choose to disregard our nonsmoking policy, a fee of $200 will be charged to the guests account." For gumits who profer smoke, a smoking room can be provided 16 points On January 5 Jane Dovey was a guest in the hotel He stayed in a room clearly marked "Nonsmoking" After she left, housekeeping informed the manager that the room umeed of smoke. According to hospicy charge of $200 was processed to Ms Dovey's credit card Ms. Dovey has written to demand that the $200 charge be removed from her credit card. She doesn't deny that she smoked in the room marked "Nom She thinks that she should not have to pay this fee As hotel manager, deny Ms Dovey's claim You would certainly like to see Ms. Dovey return as a Penthouse Hotel guest, but you cannot budge nommolong policy Your Task While a BLOCK STYLE daim derual letter to Ms Jane Dovey, 235 Fantastic Lane, Mils, WA 98201 Your letter should be at least three paragraphs in length (3 to 4 sentences in each paragraph) Add any necessary details ness ALT+F10 (PC) or ALT FN+F10 (Mac) QUESTION 28 Compose a claim denial letter using the BLOCK STYLE letter format Not long ago, Penthouse Hotel embarked on a three-year plan to offer increased value and better product quality to its guests. As part of this effort, Penthouse Hotel has been renovating many ones with modem finishes The brand-new carpet, paint, fumiture, and curtains, however, absorb the strong scent of cigarette smoke. To protect the hotel's investment, Ponthouse Hotel enforces a strict nommokong policy tort nonsmoking rooms Penthouse Hotel ensures that guests know about its policy regarding smoking in nonsmoking rooms A notice is posted in each nonsmoking room and guests receive a handout upon check in detailing to pokey we consequences for smoking in nonsmoking rooms. The handout clearly says, "Should a guest choose to disregard our nonsmoking policy, a fee of $200 will be charged to the guests account." For gumits who profer smoke, a smoking room can be provided 16 points On January 5 Jane Dovey was a guest in the hotel He stayed in a room clearly marked "Nonsmoking" After she left, housekeeping informed the manager that the room umeed of smoke. According to hospicy charge of $200 was processed to Ms Dovey's credit card Ms. Dovey has written to demand that the $200 charge be removed from her credit card. She doesn't deny that she smoked in the room marked "Nom She thinks that she should not have to pay this fee As hotel manager, deny Ms Dovey's claim You would certainly like to see Ms. Dovey return as a Penthouse Hotel guest, but you cannot budge nommolong policy Your Task While a BLOCK STYLE daim derual letter to Ms Jane Dovey, 235 Fantastic Lane, Mils, WA 98201 Your letter should be at least three paragraphs in length (3 to 4 sentences in each paragraph) Add any necessary details ness ALT+F10 (PC) or ALT FN+F10 (Mac)
