Question 29 2p Which of the following IS NOT part of active listening? O Ask questions O Maintain eye contact Paraphrase O Make sure the other person understands your point of view Question 30 2 p A business faced with a disastrous incident, such as a chemical spill, should employ ethics when communicating with the public about the situation. An effective method of crisis communication is to O have the company's public relations department handle communication. O fire the person who made a mistake. O wait until the situation calms down before addressing it. O have the company's highest ranking official communicate the situation.Question 31 Which is NOT an example of employees using nonverbal communication? O Pete slouched in the chair after the manager berated him for sending the email. O Zander high-fived a coworker when hearing that the company was moving to a new space. O Kylie frowns whenever the manager discusses the new product line. O Shondra heard some gossip through the grapevine and tells Corinne. Question 32 In which stage of group evolution do team members define their goals? O Storming O Norming O Forming O PerformingQuestion 33 All of the following are challenges often encountered by virtual teams, except: O Teams are created out of necessity, making them more likely to fail. O Coordinating communication becomes more essential. O Team members have a difficult time establishing trust. O Managers feel a loss of direct oversight of team members. Question 34 Which of the following questions should NOT be asked during a debrief? O What went well? O What did we want or expect to happen? O What do we want to accomplish? O What can we sustain or improve upon and how?Question 35 What is a potential negative outcome of conflict? O Increased participation O Decreased productivity O Decreased turnover O Increased assumptions Question 36 During the presentation phase of negotiation, you should O assemble the information you've gathered. O tell your opponent your BATNA. O discuss your goals in seeking an agreement. O ask a lot of questions.Question 37 What is one reason that is particularly important to understand when considering why escalation of commitment bias may occur? O People like to admit they are wrong. O People think that by dedicating more time to an issue they can resolve it. O People confuse the wrong cause with the outcome. O People see the obvious mistakes that they made when it's too late. Question 38 Which is NOT a characteristic of the intuitive decision making model? O Decisions are made by conscious reasoning. O Experience and knowledge are required to make a decision intuitively. O An individual will scan the environment for cues to recognize a pattern that leads to a decision. O Only one choice is considered at a time.Question 39 The decision-making technique in which the ideas of every group member are guar be heard is: O Majority rule O Nominal Group technique O Delphi technique O Group Decision Support Systems Question 40 Which is a likely result of a high-quality Leader-Member Exchange relationship? O Poor performance ratings O Poor citizenship behaviors O Higher employee stress O Lower turnoverQuestion 41 2 pts Kellen is known for being curious and is always looking for new ideas to make the department run more efficiently. This is an example of which Big Five personality trait? O Agreeableness O Extraversion O Openness O Conscientiousness Question 42 2 pts Based on the Path-Goal theory, which leadership style is effective when employees are challenged and focused on their work goals? O Participative leader O Achievement-oriented leader O Supportive leader O Situational leaderQuestion 43 2 pt Which of the following is an example of circular reasoning? O James told his staff, "When you agreed to ship that unfinished product, it was like the bombing of Pearl Harbor." O Miranda thought, "Honda is the most popular make of car because everyone who owns one loves it." O Miles told his manager, "Reggie said the product is ready to ship, but he has never gotten to work on time, so the product probably isn't ready at all." O Kim said, "If more than half of America agrees with this idea it must be true." Question 44 2 pt If you don't give me the answers to the test, then I'll flunk this class, and I'll get kicked out of school and I'll never get a job" is an example of a argument. O bandwagon O slippery slope O moral equivalence O straw personQuestion 45 Maura decided to take the overseas job offer because she knew this type of opportuni might not come her way again. In other words, this resource exhibits: O validity O scarcity O equity O reliability Question 46 Which of the following is NOT a strategy that should be implemented during Lewin's refreezing stage? O rewarding change adoption O building on prior change O building coalition O publicizing successQuestion 47 2 pts Creativity is fostered in ___ organizations while ___ organizations tend to have a more negative emotional tone. O decentralized; hierarchical O matrix; decentralized O decentralized; centralized O centralized; decentralized Question 48 2 pts What did John P. Kotter suggest is the first step an organization should take when instituting change? O Eliminate obstacles to change. O Communicate a plan for change. O Create a vision for change and make change a part of the vision. O Create a sense of urgency when introducing the change effort.Question 49 Which is a potential limitations associated with a strong culture? O Easier to change established organizational behaviors O Indicates a lack of agreement among organizational members O Creates a liability during a merger or acquisition O More conducive to the introduction of external change Question 50 Which of the following is NOT a characteristic of effective onboarding plans? O They should be written down. They should be flexible based on employee receptiveness. O Participation should be encouraged. O Progress should be tracked over time