Question $32$ of $40$

As the chief technology officer at a fintech company, you are overseeing the deployment of a new Al system for credit decision$-$making. Given the potential for customer inquiries regarding decision rationale, which strategy will best ensure that your team is prepared to handle such queries effectively and build trust?

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Develop a policy to redirect all Al$-$related queries to a specialized technical team to relieve general staff of handling such questions.

Establish a series of training sessions in which customer$-$facing employees are educated on the Al system's decision$-$making processes.

Implement an interactive Al feature within the customer service portal that provides explanations for credit decisions directly to customers.

Increase the automation in customer service responses to reduce the frequency of direct queries to human employees.