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QUESTION 3 (20 marks) a. List five (5) steps followed during the authorisation process for credit card transactions. (5 marks) b. What is business intelligence?

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QUESTION 3 (20 marks) a. List five (5) steps followed during the authorisation process for credit card transactions. (5 marks) b. What is business intelligence? Your answer should include the benefits of such tools and should also reflect on its evolution. (5 marks) c. Is a customer support management system necessary? Is it less relevant present day compared to twenty (20) years ago? Discuss. (7 marks) d. Why is the Internet integral to the customer support process

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