QUESTION 3 (20 Marks) The importance of Labour Relations in the context of the emerging public sector of South Africa cannot be overemphasized or underestimated given, its importance to stability and development of the country. In the light of this statement, discuss comprehensively the role of the public manager in labour relations and explain the steps that should be followed in resolving grievances. QUESTION 4 (20 Marks) The South African public service has immense responsibilities, in terms of general transformation under a democratic dispensation. This is being achieved and undertaken on the basis of the White Paper on the Transformation of the Public Service, specific policy criteria must be met, in this regard and provides principles on the concept of people first (Batho Pele). Critically discuss the principles for service delivery