QUESTION 3 (20 MARKS) With reference to any organisation of your choice and using relevant examples, motivate why globalisation is a viable option that needs to be prioritised by operations managers.

QUESTION 4 (20 MARKS) You have been informed by the management of Falls Church General Hospital of their intention to adopt TQM to enhance their service provision. Provide a detailed description of what this entails and how they need to embrace this strategy.

QUESTION 5 (20 MARKS) With reference to any organisation of your choice, discuss how technology can be adopted to improve supply chain performance.