QUESTION 3 Below is a balanced Scorecard for a construction company: BALANCED SCORECARD Area What To Do Tracking Profitability Net income Financial Profitability More customers improve cost containment Revenue Increase in customers (8) Labour hours used on jobs (#) Time from first phone call to arrival on site (of minutes) Improve response time Internal Process improve employee training Hours of training (#) Weekly meetings Organizational Leaming & Growth Improve employee engagement Improve cycle time Training? Happy customers Customer Repeat customers (#) Indicate several areas in each perspective) how this balanced Scorecard can be revised/corrected