QUESTION 3 Egypt Telecom (ET) received a project that will take one year to complete. They need to employ workers who lay telephone cables and perform various other construction tasks. The company prides itself on good service and strives to complete all service orders within the planning period in which they are received. Each worker puts in 600 hours of regular time per quarter and can work as many as an additional 100 hours of overtime. The operations department has estimated the following workforce requirements for this project over the next four quarters: Quarter 1 2 3 4 Demand (hours) 21,000 18,000 30,000 12,000 ET pays average regular-time wages of $6,000 per employee per quarter for any time worked up to 600 hours (including undertime). The overtime pay rate is $15 per hour over 600 hours. Hiring, training, and outfitting a new employee costs $8,000. Layoff costs are $2,000 per employee. Currently, 40 employees work for ET in this capacity. No delays in service, or backorders, are allowed. i) Prepare a chase strategy using only hiring and layoffs. What are the total numbers of employees hired and laid off? ii) Develop a workforce plan that uses the level strategy, relaying only on overtime and undertime. Maximize the use of overtime during the peak period so as to minimize the workforce level and amount of undertime. iii) Propose an effective mixed-strategy plan. iv) Compare the total costs of the three plans QUESTION 3 Egypt Telecom (ET) received a project that will take one year to complete. They need to employ workers who lay telephone cables and perform various other construction tasks. The company prides itself on good service and strives to complete all service orders within the planning period in which they are received. Each worker puts in 600 hours of regular time per quarter and can work as many as an additional 100 hours of overtime. The operations department has estimated the following workforce requirements for this project over the next four quarters: Quarter 1 2 3 4 Demand (hours) 21,000 18,000 30,000 12,000 ET pays average regular-time wages of $6,000 per employee per quarter for any time worked up to 600 hours (including undertime). The overtime pay rate is $15 per hour over 600 hours. Hiring, training, and outfitting a new employee costs $8,000. Layoff costs are $2,000 per employee. Currently, 40 employees work for ET in this capacity. No delays in service, or backorders, are allowed. i) Prepare a chase strategy using only hiring and layoffs. What are the total numbers of employees hired and laid off? ii) Develop a workforce plan that uses the level strategy, relaying only on overtime and undertime. Maximize the use of overtime during the peak period so as to minimize the workforce level and amount of undertime. iii) Propose an effective mixed-strategy plan. iv) Compare the total costs of the three plans
