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Question 3 . How can you create an advantage over your competition? What specific advantages are you trying to achieve? Remember to quantify. Below is
Question How can you create an advantage over your competition? What specific advantages are you trying to achieve? Remember to quantify. Below is the about our company that might help you the above questions. Our Competitors are western management consultant, Deloitte, IBM Global Business Services, McKinsey & Company, and Korn Ferry. The leadership team is composed by the CEO, who is responsible for managing the company's resources and general operations, making key corporate decisions, and the Executive Hierarchy, composed by the Head of Operations, Head of Marketing and Head of People Experience. The Operations area aims to manage the company's internal activities, such as Finance, Accounting and Human Resources areas. It has a manager and an assistant for each of these areas, which include Accounts Payable, Receivable, Accounting reports and Statements, Payroll, Recruitment and Selection. The Marketing area is responsible for the sales teams management of the Sales Funnel, which includes the prospecting stage until the closing of the contract and General Marketing strategies, which include Internal Marketing development of campaign pieces, support material to the sales team and External Marketing includes design and production of materials to support customer project implementation and benchmarking research The People Experience area represents the core business of our company as it is focused on the external public, that is our customers. When closing a contract, whether focusing on the customer or employee experience, the People Experience teams CX and EX work together to collect qualitative and quantitative data. It has qualified professionals to perform different functions ranging from interviews, mystery shopping, data analysis and continuing training courses development. Echo Ease uses its expertise in human relations to propose improvements that positively impact the experience of customers and employees. Through an indepth diagnosis, which includes observations, interviews and mystery shopping, our company identifies and maps opportunities for action that aim to boost results. The impact of the implemented actions aims to show that through an organizational culture that values people and human relationships, it is possible to attract and retain internal employees and external clients customers. By building strong and trusting relationships, we help businesses improve their metrics and result indicators and stand out in the market in which they operate. The suggested actions can be found in our service portfolio, which has specific and combined options: Consulting and implementation Customer Experience ANDOR Employee Experience In both cases, the structure works as follows: Consulting: Observation, Experimentation, and active listening as a starting point Mapping the current and desired situation aligned with the company's vision and values include quantitative and qualitative analyses and actions suggested actions. Benchmarking External Analysis Implementation: Project management: o Shortterm and Longterm goals Improvements: o Customer Experience Eg: NPS Net Promoter Score CAC Customer Acquisition Cost CSat Customer Satisfaction CES Customer Effort Score Churn Rate. o Employee Eg: ENPS Employee NPS Turnover rate, Rewards Program. Operationalization o Support inside and outside the company: in each project, we will have a professional designated to closely monitor in our client's company the implementation of the agreed improvements. Continuous learning online courses Leadership CX and EX Future leaders CX and EX ambassadors Talent program Customer experience Management CX Customer Experience Mindset CX Employee experience Management EX High performance teams EX Motivational and inspirational EX Operational Customer Service skills Customized Packages Our customers will be able to combine the contracted service according to their needs. Each proposal will be prepared in a personalized way with the aim of serving our client in the most optimized solution possible so that they can significantly leverage their results and see us as a relevant and reliable business partner. It is important to emphasize that by hiring both services CX and EX we can go beyond what competitors deliver, evaluating the company, from the most varied perspectives, allowing changes to happen in a more consistent and sustainable way. The extension of the contracts is directly linked to the complexity of the project and will depend on the need for postimplementation monitoring or contracted training courses. The number of hours estimated to deliver the project will be estimated in the contract. Echo Ease uses its expertise in human relations to propose improvements that positively impact the experience of customers and emplo
Question How can you create an advantage over your competition? What specific advantages are you trying to achieve? Remember to quantify. Below is the about our company that might help you the above questions. Our Competitors are western management consultant, Deloitte, IBM Global Business Services, McKinsey & Company, and Korn Ferry. The leadership team is composed by the CEO, who is responsible for managing the company's resources and general operations, making key corporate decisions, and the Executive Hierarchy, composed by the Head of Operations, Head of Marketing and Head of People Experience.
The Operations area aims to manage the company's internal activities, such as Finance, Accounting and Human Resources areas. It has a manager and an assistant for each of these areas, which include Accounts Payable, Receivable, Accounting reports and Statements, Payroll, Recruitment and Selection.
The Marketing area is responsible for the sales teams management of the Sales Funnel, which includes the prospecting stage until the closing of the contract and General Marketing strategies, which include Internal Marketing development of campaign pieces, support material to the sales team and External Marketing includes design and production of materials to support customer project implementation and benchmarking research
The People Experience area represents the core business of our company as it is focused on the external public, that is our customers. When closing a contract, whether focusing on the customer or employee experience, the People Experience teams CX and EX work together to collect qualitative and quantitative data. It has qualified professionals to perform different functions ranging from interviews, mystery shopping, data analysis and continuing training courses development.
Echo Ease uses its expertise in human relations to propose improvements that positively impact the experience of customers and employees. Through an indepth diagnosis, which includes observations, interviews and mystery shopping, our company identifies and maps opportunities for action that aim to boost results.
The impact of the implemented actions aims to show that through an organizational culture that values people and human relationships, it is possible to attract and retain internal employees and external clients customers.
By building strong and trusting relationships, we help businesses improve their metrics and result indicators and stand out in the market in which they operate. The suggested actions can be found in our service portfolio, which has specific and combined options:
Consulting and implementation
Customer Experience ANDOR Employee Experience
In both cases, the structure works as follows:
Consulting:
Observation, Experimentation, and active listening as a starting point
Mapping the current and desired situation aligned with the company's vision and values include quantitative and qualitative analyses and actions suggested actions.
Benchmarking External Analysis
Implementation:
Project management:
o Shortterm and Longterm goals
Improvements:
o Customer Experience Eg: NPS Net Promoter Score CAC Customer Acquisition Cost CSat Customer Satisfaction CES Customer Effort Score Churn Rate.
o Employee Eg: ENPS Employee NPS Turnover rate, Rewards Program.
Operationalization
o Support inside and outside the company: in each project, we will have a professional designated to closely monitor in our client's company the implementation of the agreed improvements.
Continuous learning online courses
Leadership CX and EX
Future leaders CX and EX ambassadors Talent program
Customer experience Management CX
Customer Experience Mindset CX
Employee experience Management EX
High performance teams EX
Motivational and inspirational EX
Operational Customer Service skills
Customized Packages
Our customers will be able to combine the contracted service according to their needs. Each proposal will be prepared in a personalized way with the aim of serving our client in the most optimized solution possible so that they can significantly leverage their results and see us as a relevant and reliable business partner.
It is important to emphasize that by hiring both services CX and EX we can go beyond what competitors deliver, evaluating the company, from the most varied perspectives, allowing changes to happen in a more consistent and sustainable way.
The extension of the contracts is directly linked to the complexity of the project and will depend on the need for postimplementation monitoring or contracted training courses. The number of hours estimated to deliver the project will be estimated in the contract.
Echo Ease uses its expertise in human relations to propose improvements that positively impact the experience of customers and emplo
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