QUESTION 3

Maximo, a guest at the Lafayette Hotel, purchased some spare ribs, which he presented to the hotel chef with a request that they be cooked and brought to his room. This was done, but with the food delivery, the bill came to $100, which he was asked to sign. He refused to do so, claiming that the charge was excessive. That evening, he dined at the hotel caf, and was again asked to sign for the extra services, and again declined. The following Sunday morning, when he presented himself for breakfast, he was told that he would not be served. Maximo remained at the hotel until Tuesday, and had his meals elsewhere, and then he left. He is now suing the hotel claiming it wrongfully refused to serve him.

A. Assess FIVE key factors that hotels owe to registered guests.

B. Discuss whether or not Maximo has a case.

C. Recommend to the hotel how they can claim for the money Maximo owes.