Question 31 31. Adopting Six Sigma quality involves the following: a. Define, measure, analyze, improve, control b. Analyze, measure, control, minimize, repeat c. Identify, analyze, control measure, refine d. Test, analyze, adjust, refine, document Question 32 32. Two identical processes have the same mean, but different standard deviations. a. The process with the lower standard deviation is operating at higher quality. b. More information is needed to determine which process has better quality. c. The two processes are operating at identical quality Od. The process with the higher standard deviation is operating at higher quality. Question 33 33. If a process has USL 9 LSL O Mean is 3, q=1 d. None of the above a. Cpk - 1 b. Cpk - 2 c. It is impossible to calculate Cpk Question 34 34. The Value Chain consists of: raw materials, make products, market items, and sell at profit. True False Question 35 35. Efficiency is the ratio of two productivities. True False Question 36 36. In order to analyze your performance on past processes, you must collect data on these processes. True False Question 37 37. Refining processes is part of the competitive nature of business True False 38. When using Control Charts, we first check to see if the process is stable by constructing and analyzing an X-bar chart. True False Question 39 2 39. Challenges to optimizing processes may come from a number of sources, one being that people often are resistant to change. True False Question 40 2 p 40. A process step which places constraints on a sequence of other steps limiting the overall process's productivity is called a bottleneck True False