Question 36: Indicate whether the following statements relating to feedback and customer service are true or false. True False 1. Staff feedback about products or services is valuable because they are in direct contact with customers. 2. A customer evaluation questionnaire contains a series of written, open questions that ask the customer to rate their opinion on your service or products. 3. Constantly monitoring the customer service being given to your customers will allow you to improve your service delivery. PRACTICE LEARN Page 22 of 28 ENHANCE Course Code SIT 50416/60316 COLLEGE ONISHI CRICON OTOOL Unit: SITXCCS008-develop and Manage Quality Customer Service Practices Document Version: 1 Updated: 5 Nov19 Source: S.L.S.8.8