QUESTION 36

One step that is not part of service blueprinting is:

	A.	Eliminate boundaries for the service and decide on the level of interaction needed.
	B.	Identify and determine the sequence of customer and service actions and interactions.
	C.	Develop time estimates for each phase of the process.
	D.	Understand the time variability involved.
	E.	Identify potential failure points and develop a plan to minimize them.

QUESTION 42

Which of the following features would not generally be considered common to all forecasts?

	A.	Assumption of a stable underlying causal system.
	B.	Actual results will differ somewhat from predicted values.
	C.	Historical data is available on which to base the forecast.
	D.	Forecasts for groups of items tend to be more accurate than forecasts for individual items.
	E.	Accuracy decreases as the time horizon increases.

QUESTION 44

Which of the following is not one of the 3 Rs?

	A.	reuse
	B.	reduce
	C.	reposition
	D.	recycle

QUESTION 45

A manager uses the following equation to predict monthly receipts: Yt = 40,000 + 150t. What is the forecast for July if t = 0 in April of this year?

	A.	40,450
	B.	40,600
	C.	42,100
	D.	42,250
	E.	42,400