Question 37 2 pts Costs incurred by defects that occur prior to delivery to the customers are called; O External failure costs O. Internal failure costs O Appraisal costs Prevention costsQuestion 43 2 pts Which of these statements about the zero defects view of the total cost of quality is best? Failure costs dictate the shape of the total cost curve O In general, appraisal costs exceed prevention costs O As the defect rate increases, appraisal costs decrease As the defect rate increases, prevention costs increaseQuestion 44 2.pts When a process is not centered between the tolerance limits, we use... O R-chart O P-chart O Process capability ratio Process capability index