Question 38 As Jillian's sales manager, you notice that she is unable to close sales agreements on a regular basis. She does well in all other areas of her job: presentations to clients, prospecting for customers or "cold-calling", service calls, follow-ups, etc. All other sales reps in your district have a much higher rate of closings than does Jillian. Using Weiner's theory as a guideline, to make her more effective, you most likely first need to give her a "pep talk to increase her motivation O give her an easier job to do, as this one is too hard for her O protect her from the competition, as it is interfering with her success O train her to be a better "closer O terminate her