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Question 4 3 The Brink Magazine plans to publish a new magazine targeted to students at intermediate and high school levels. The magazine will sell
Question The Brink Magazine plans to publish a new magazine targeted to students at intermediate and high school levels. The magazine will sell at a retail price of $ Variable costs are estimated to be $ per copy, with variable selling and distribution costs amounting to $ per copy. The publishers of The Brink Magazine expect to incur fixed costs of $ The magazine industry expects to sell magazines this year. What is the breakeven share of market?
o copies
o
o
o copies
o
Question
Hotels can try to influence demand for their products and control the perishability characteristic of service by
o creating a slogan that focuses on service reliability
o restructuring their physical plant to reinforce their service objective
o maintaining clean and inviting lobbies"
o shifting demand from peak to offpeak periods
o standardizing the service process and providing more training to service personnel
Question
Elasticity of demand is less elastic when
they can casily compare prices
they frequently change their buying habits
there are more substitutes
they do not readily notice higher prices
there are more competitors
Question
When companies search for new ways to satisfy customers and distinguish their offering from others, they look at the product.
product, which encompasses all the possible future transformations of the
o consumption
o expected
o augmented
o potential
o basic
Question
The stage in the new product process that occurs first is the stage.
o idea generation
o product development
o test marketing
o product soft launch
o concept testing
Question
Which of the following is an example of a gap between service delivery and external communications?
o The employees at GBL have been asked to take time to listen to customers, but they must serve them fast as well.
o Amanda chose to shop at Alison's Fashions because the store's website offered onthespot" alterations. However, when she did buy a dress, she had to wait a week to get it altered.
o Customers at LUX appreciate the personalized services the salespeople offer, but do not like the store design.
o Clearwater Spa attendants are well trained in massage therapy and the services they offer, but customers rarely return because they don't like the attendants' impersonal service.
o When sales dropped, Styx modernized its stores in order to retain customers, but didn't realize that the product quality was the main problem.
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