Question 4: (30 marks total)

2XU manufactures sportswear. Classify each of the following quality costs as prevention, appraisal,

internal failure or external failure.

A) Internal failure

B) Prevention

C) Appraisal

D) External failure

Required

a. Disposal of spoiled work in process

b. Downtime due to quality problems

c. Expediting work to meet delivery schedule

d. Field testing

e. Maintaining a complaint department

f. Product liability

g. Quality training

h. Reinspection

i. Testing and inspecting of direct materials

j. Warranty repairs