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QUESTION 4 8 Which of the following statements describes a marketing implication that results from the intangibility of services? Customers participate in and affect the

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Which of the following statements describes a marketing implication that results from the intangibility of services?

Customers participate in and affect the transaction

Service quality depends on many uncontrollable factors

Services can be readily communicated

There is no sure knowledge that the service delivered matches what was planned and promoted

Services cannot be inventoried

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