Question 4 (a) Case Study: Starbucks recalls 263,000 Bodum French presses (Figure 4) over laceration risk. Consumers who purchased sleek Bodum French presses made with recycled parts for about $20 at Starbucks should return them for a refund, as they could break, cutting or puncturing the skin of users when using this product. Starbucks has received a total of nine such reports -- eight in the U.S. and one in Canada -- where the coffee plunger's knob breaks, resulting in lacerations or puncture injuries. The coffee chain is recalling 236,000 of the French presses sold nationwide and online between November 2016 and January 2019, according to a notice posted by the U.S. Consumer Product Safety Commission. Co-branded by Starbucks with Bodum, the eight-cup French press has a cylindrical glass beaker with a screen and a plunger held in place by a plastic dark gray frame with locking lid and a light gray handle and knob. Made in Portugal, the recalled product measures about nine inches high and four inches wide, and has the number 01 1063549 printed on a white label on the bottom of its base. Consumers should stop using the presses and contact Starbucks about how to obtain a refund in the form of store credit. The Seattle, Washington-based company said it is not accepting returns at its stores. (Source: CBS news Figure 4. Bodum French press In this case, which ONE of the three organizational departments (including Marketing and sales department Manufacturing department or Warehouse department) is recommended to investigate the potential causes? Why? Within 500 words, apply the cause-and-effect diagram to list out all the potential causes in detail. [14 marks) Hints: You may make your own assumptions whenever necessary (but you need to state clearly). You are also required to indicate the total number of words (b) THREE major categories of audit are included in the ISO 9001, explain their responsibilities for EACH of the three categories. 16 marks Question 4 (a) Case Study: Starbucks recalls 263,000 Bodum French presses (Figure 4) over laceration risk. Consumers who purchased sleek Bodum French presses made with recycled parts for about $20 at Starbucks should return them for a refund, as they could break, cutting or puncturing the skin of users when using this product. Starbucks has received a total of nine such reports -- eight in the U.S. and one in Canada -- where the coffee plunger's knob breaks, resulting in lacerations or puncture injuries. The coffee chain is recalling 236,000 of the French presses sold nationwide and online between November 2016 and January 2019, according to a notice posted by the U.S. Consumer Product Safety Commission. Co-branded by Starbucks with Bodum, the eight-cup French press has a cylindrical glass beaker with a screen and a plunger held in place by a plastic dark gray frame with locking lid and a light gray handle and knob. Made in Portugal, the recalled product measures about nine inches high and four inches wide, and has the number 01 1063549 printed on a white label on the bottom of its base. Consumers should stop using the presses and contact Starbucks about how to obtain a refund in the form of store credit. The Seattle, Washington-based company said it is not accepting returns at its stores. (Source: CBS news Figure 4. Bodum French press In this case, which ONE of the three organizational departments (including Marketing and sales department Manufacturing department or Warehouse department) is recommended to investigate the potential causes? Why? Within 500 words, apply the cause-and-effect diagram to list out all the potential causes in detail. [14 marks) Hints: You may make your own assumptions whenever necessary (but you need to state clearly). You are also required to indicate the total number of words (b) THREE major categories of audit are included in the ISO 9001, explain their responsibilities for EACH of the three categories. 16 marks