Question $4$: Compliance vs Practical relevance $(5$ Marks$)$ A mid$-$sized business is preparing for ISO $20000$ certification. The IT manager insists on implementing every requirement, even those not aligned with current operations. $4\mathrm{.}1.$ a$)$ Evaluate this approach using examples from your own experience or a South African case. $4\mathrm{.}2.$ Discuss the risks of following standards too rigidly. $4\mathrm{.}3.$ Propose how the organisation might strike a balance between compliance and relevance. Suggested guidelines Students should argue that while standards are useful, rigid implementation can create inefficiencies or resistance. They can recommend limited or phased implementation supported by continual service improvement $($CSI$)($Sanker$,2017,$ p$.95-100)$