Question 4 - Decision Making, Leadership and Change Management - Case Study (14 Marks)

Case study: You are the CEO of Rashays Restaurants group in Australia, and you have been forced to shut down the dining component of your restaurant temporarily because of the level 3 restrictions introduced by the government as a result of the COVID-19 pandemic. However, you're able to continue to operate in a take-away and online capacity, keeping your kitchens open to make and sell your food products. As the CEO, you have been advised by the Rashays board to develop a plan to improve decision making, change and innovation, and operations during this time. You are therefore required to:

A.Explain four decision-making strategies that managers at Rashays can implement into their new business model. (4 marks)

B.What role can managers play when dealing with this change? (6 marks)

C.What variables of operations should managers focus on to improve productivity and keep people in jobs? (4 marks)