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Question 4 In the reading Japan's Got Us Beat in the Service Department, too, with which of the following businesses did the lady have the

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Question 4 In the reading "Japan's Got Us Beat in the Service Department, too, with which of the following businesses did the lady have the extremely poor service experience? O Bloomingdale's O Saks Fifth Avenue O Macy's O Crate and Barrel O Sears Question 5 ISO Certification was founded (established) by the American Productivity and Quality Center based in Houston, Texas. True O False 2.5 2.5 pt

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